SERVICES STATUS TRACKINGKeep Customers Informed In Real Time
Customers are informed and reassured throughout the service process, reducing inquiries and increasing satisfaction, while the Business Owner maintains a clear record of progress.
STEP 01
Customer Leaves an Item
Customer leaves an item (e.g., car, bicycle, skis) for repair or requests a stage-based service (e.g., furniture delivery).
STEP 02
Business Owner Scans The Customer’s Member ID
Business Owner scans the Customer’s Member ID and opens a service case in the Direktt Channel.
STEP 03
Business Owner Updates The Service Case
Business Owner updates the service case as work progresses through each stage.
STEP 04
Customer Receives An Automatic Notification
Customer receives an automatic notification every time the service status is updated.
Seamless WordPress integration
Related Direktt Extension
Service Status
Functionality: Create, manage, and track service cases with Direktt
Outcome: Keep clients informed with automated notifications at every step
Benefit: Boost transparency, accountability, and client satisfaction