Features

Crafted both for Online and In-store engagement

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Made for small and medium businessesDirektt Turns Every Customer Into Repeating Customer

Customer Care Platform for online and in-store engagement.
Works alongside your existing social media channels.

Messaging Platform to Support and Connect

Message your customers, answer questions, send updates, and resolve issues - all from familiar chat interface. From support and sales to follow-ups, every interaction counts.

Marketing Tool to Convert and Engage

Deliver rich, tailored marketing offers that convert. Send personalized and targeted promotional messages at scale and measure campaign results with ease.

Online & In-store Apps to Serve 24/7

Offer easy-to-use smartphone tools that simplify how your customers do business with you - launch loyalty programs, book appointments, track orders, offer VIP perks...

Direktt Fits Your Workflow, Whatever Your Industry

Dozens of solutions and use cases to choose from - for retail, healthcare, consulting services, legal, real-estate, sports, social communities and much more...

Easy for Beginners, Mighty for Experts

Get started in minutes - no tech skills required. Ready for more? Unlock advanced features and develop WordPress based extensions whenever you need them.

Enterprise Grade Support and Compliance

With 20+ years of expertise, our support team is always by your side. Depend on fast, friendly help whenever you need it - plus security and compliance trusted by leading enterprises.

FIND OUT WHY DIREKTT

Direktt FeaturesDiscover What Direktt Does

Everything You Need to Engage, Delight, and Grow—All in One Mobile Platform

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Messaging Features

Elevate your customer interactions with direct, real-time messaging

Instant Messaging

Connect with customers in real time for fast, frictionless support.

Rich Conversations

Share text, media and interactive messages to make every message personal and engaging.

Automated Replies

Save time with customizable templates and intelligent auto-responses – day or night.

Thread Organization

Easily filter, tag, and manage conversations to quickly find and respond to what matters.

Message Templates

Respond faster with pre-saved message templates and WP plugins for common use-cases.

User Profiles

View all relevant customer metadata and history in one place for smarter, CRM-powered interactions.

One-to-One Marketing Features

Send targeted offers with 1:1 mobile marketing that converts.

Personalized Offers

Send tailored promotions to boost engagement and conversion rates.

Bulk Campaigns

Broadcast messages to segmented lists and track performance instantly.

Customer Segmentation

Group your audience by tags or category for targeted, relevant outreach.

Re-Engagement Triggers

Win back inactive customers with timely, automated marketing messages.

Engagement Follow Back

Easily follow up with leads and interested customers in a private, personalized conversation.

Campaign Analytics

Monitor open rates, engagement, and conversions to refine your marketing and maximize results.

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Mobile Tools

Empower your customers with intuitive mobile-first tools that boost loyalty and streamline daily tasks.

Appointment Booking

Let customers easily schedule and manage appointments right from their phones.

Order Tracking

Keep customers informed with real-time delivery and service status updates.

Loyalty Programs

Effortlessly launch rewards programs and issue digital discount coupons to keep customers coming back.

Event Signups

Promote events, collect RSVPs, or distribute tickets—all within the app.

Feedback Gathering

Easily collect reviews, ratings, and feedback to improve your services.

Gift Certificates & Prepaid Cards

Offer digital gift certificates and prepaid cards for flexible, customer-friendly purchases.